Policies

All items are made with the utmost care. Standard shipping times is 3-5 business days (weekends not included). Processing time is 3-7 business days, as all orders are made to order. Each order is uniquely handmade.

We do not process orders on the weekend (Saturday and Sunday) or holidays. All orders placed on those days will be fulfilled the following business day. Exceptions do apply.

Local delivery and pickup is available for Tallahassee residents. You will receive a text and/or email when your order is ready.

Local delivery has a fee of $3, with a $15 minimum order amount. 

Refund policy

Returns: Elaqor has a 7-day return policy, which means you have 7 days after receiving your item to request a return. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, fill out the "Contact Us" form. We reserve the right to reject items that have been returned without approval. You will be notified once the item has been received and inspected. If refund has been approved, it will go back onto the original form of payment. Please note, that the posting time of refund may depend on the financial institution.

Small Damage DOES NOT qualify for a replacement. Small damages include: a squished nipple, minor dents, scrapes or scratches. These can easily be fixed with at home care. Contact us to let you know how to fix small issues.

If you have shipping delays or lost packages marked delivered, but not received, please go to your local USPS to file a claim with your tracking number: Orders will be shipped to the shipping address that is entered during checkout. If there are any errors or typos, you must email within 24 hours of the purchase, so that we may make changes. 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom orders (personalized). We also cannot accept returns on sale items or gift cards.